Commercial
Invoice and packing list
Line-itemised by grade and lot, with gross and net weights per pallet.
How we work
From enquiry to arrival in eight stages
No surprises, no renegotiation mid-shipment. Every stage has a defined output, a responsible party and a realistic duration.
The seven stages
- 01
Enquiry
You share grade, volume, packing format, destination port and target Incoterm. Day 0.
- 02
Quotation
Priced offer with specification summary and lead time, issued within 24–48 business hours.
- 03
Sampling
Graded samples couriered with the matching lab report. Allow 5–8 days for international courier.
- 04
Contract
Specification sheet signed, purchase order issued, proforma invoice raised and advance received.
- 05
Production
Raw material allocated, processed, graded, roasted or seasoned, then packed. Typically 10–18 days.
- 06
Quality release
Pre-shipment testing, buyer or third-party inspection where requested, retained samples archived.
- 07
Shipment
Container stuffed and photographed, documents issued, BL released and tracking shared to arrival.
Commercial terms at a glance
| Item | Standard position |
|---|---|
| Incoterms | EXW, FOB Nhava Sheva/Kolkata, CIF destination port |
| Payment (first order) | 30% advance, balance against scanned documents |
| Payment (repeat) | Irrevocable LC at sight or agreed structure |
| Currency | USD, EUR or GBP |
| Quotation validity | 7–15 days, subject to crop market movement |
| Production lead time | 10–18 days after advance receipt |
| Sample lead time | 5–8 days by international courier |
What you receive with every shipment
Transport
Bill of lading or AWB
Released against agreed payment terms, with container and seal numbers recorded.
Regulatory
Origin, phyto and health certificates
Certificate of origin, phytosanitary certificate and health certificate for customs clearance.
Everything a buyer usually asks
Short, direct answers to the questions we get most often from importers, distributors and brand owners.
How does the export process actually work?
It is eight stages — inquiry, sampling, quotation, production, inspection, documentation, shipping, delivery — and takes four to six weeks from first email to vessel departure. You send us your requirement and we reply within 24-48 hours with a quotation and specification sheet. Reference samples reach you in 3–5 working days by courier. You confirm with a purchase order and advance or letter of credit, and the lot is processed, graded and packed at the contracted unit. Moisture, size and broken percentage are verified before stuffing, with third-party inspection on request. We then prepare the full document set in-house, book the container, complete customs, and share tracking with your clearing agent, couriering documents ahead of arrival.
What are your lead times?
Samples reach you in 3–5 working days by courier. A confirmed bulk order is ready to ship in 10–15 days; repeat private label orders take 20–30 days, and a first private label run ships 5–7 weeks from artwork sign-off because pouch printing and tooling are added. Sea transit then depends on the lane — roughly 6–14 days to the Gulf, 19–26 days to Europe, 20–26 days to the UK, 26–34 days to the US east coast, and 8–12 days to Southeast Asia. Air freight lands anywhere in three to seven days.
How is it shipped, and to which ports?
Most orders move by sea in FCL containers from Nhava Sheva, Mundra or Kolkata; urgent or sample volumes go by air from Delhi or Mumbai. We work on FOB, CFR, CIF and DDP terms, whichever suits your freight arrangement. Because makhana is low density, we plan the load by volume so you are not paying for half-empty containers, and we can consolidate multiple grades or SKUs into a single container.
Process, payment and terms FAQs
How long does a first order take from enquiry to arrival?
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Plan on three to five weeks from confirmed purchase order to sailing, plus transit. Sampling and specification agreement before the PO usually add one to two weeks.
Are samples free?
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Sample material is provided at no cost for genuine trade enquiries; courier charges are payable by the buyer or billed to your courier account.
What payment terms do you accept?
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30% advance with the balance against scanned shipping documents, or an irrevocable letter of credit at sight. Repeat buyers with a trading history can negotiate other structures.
Which Incoterms do you quote?
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EXW, FOB Nhava Sheva or Kolkata, and CIF to most major ports. CFR and CPT are available where your route requires them.
Who books the freight?
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On CIF we book with our nominated forwarder. On FOB you or your forwarder book, and we deliver to the port and handle export clearance.
What happens if a consignment does not match specification?
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Retained samples and pre-shipment lab reports are the reference. Where a verified deviation is our responsibility we resolve it through credit, replacement or an agreed allowance.
Start at stage one today.
Send your requirement and we will come back with pricing, a specification sheet and a realistic shipping calendar.